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Erik Rasmussen
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Hi again I didn't get my rig yet.  I got a email from John that it ship 4 October. But nothing happen. I have also sent several email to him about when it will ship, but no answer since last email for 1 Mont ago. Is okay for me if the rig is a little late, but i world be nice if he just write that too me, so i didn't have to worry. I'm still waiting..... |
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Charles King
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Where do you live? If he already shipped it then it should be on the way or still in custom on your end.
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Charles King
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Erik Rasmussen
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Charles.
I live in denmark.
But the time to send to here from USA is only 3-4 days.
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Roger Haugen
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I ordered it in august as well. Still haven`t heard anything. I have written several e-mails asking for a date, but haven´t got any answer. Their behavior is really unprofessional. I have been waiting 10 weeks now. When I ordered they said 4 to 5....what do you call that?
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frédéric Savard
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Hi Erik,
Can you tel how much is the shipping cost from USA to your contry?
I shipping a lot of my sistem to France I know what is the delivery time approx.
Sincerly
Frédéric Savard
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Charles King
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...and still no answer from John? Not even by telephone?  Strange. |
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Charles King
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Erik Rasmussen
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I did not phone John yet...but i do that soon if nothing happens.
Shipping cost for Denmark was 210 USA dollar
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frédéric Savard
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Hi Erik
When i ship my sistem to Europe( FRANCE), The cost is approximate 250$ canadian for 28"x18"x15" 22 pounds
and this cost include box, foam and all préparation and the delivery time is 5 days when a take two weeks
to prepare order.
But i know that the magiqcam is hancratfted is probably the reason why the time is to long
But when we are a serious company has answers his customers and we do not leave them in the ignorence especially when we pay more than $2000 and when is clear that the shipping time is 5 weeks
it is my opinion and a dont whant discredit magiqcam
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Ed Liew
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Joe Sanders
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What is it?
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If we all did the things we are really capable of doing, we would literally astound ourselves....
Thomas Edison
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Erik Rasmussen
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Today i try call Animagique but was no answer on the phone.  |
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Roger Haugen
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Ok so I finally received an e-mail from kelly John. So maybe I will get my rig soon!
Here is what he wrote:
Hello Roger,
I'm sorry for the delay in your order, but we have had a few supplier problems that we are working out. We have taken this opportunity to make a few adjustments and tweaks to the Series IIa and 2P gimbal. These upgrades will make the MagiqCam easier to balance and smoother to use. With any luck, your rig will ship within the next few days. Again, I'm sorry for the delay, but I know that you will be thrilled with your purchase and your MagiqCam will become a valuable tool in your production kit.
Thank you for your understanding,
John
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Erik Rasmussen
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I did come in contact with John on the phone. He said to me sorry for delay. The day after i got email from him that rig is shipping now(with trackingnumber) He was very friendly and nice person to talk to on the phone.(despite my poor English) Now I'm a very happy person now.  |
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Charles King
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Great to hear. Hope you get it in time.
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Charles King
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Roger Haugen
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« Reply #29 on: November 05, 2005, 10:30:24 PM » |
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Erik Let me heer from you when you receive your magiqcam.
Jeg forstĺr godt dansk mann!
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